Overview
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as frozen, fresh fruits & vegetables and Fresh Bread cannot be returned. We also do not accept products that are intimate or sanitary goods.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Please notify us before sending us your returns.
There are certain situations where only partial refunds are granted:
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery
Refunds
Only approved returns should be refunded.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. If the returns is lost in transit we don’t pay a refund. Refund should be sent through Bank Transfer or direct to the Debit or Credit card used in the purchased. Refund processing takes 3 to 10 working days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at brendaleegomba@yahoo.co.uk and send your item to: 92 Thornhill Drive, Elgin, IV30 6GT.
Shipping returns
To return your product, you should mail your product to: 92 Thornhill Drive, Elgin, IV30 6GT
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at brendaleegomba@yahoo.co.uk for questions related to refunds and returns.